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A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

Solomon, president and CEO of the New York office of a marketing firm, recounts both successes and failures from his 20 years of ad agency experience and uses them to formulate 54 tips on getting assignments, creating advertising, making presentations, running meetings, communication, dealing with trouble, business socializing, and personal style. The book is 5.25x7.75<">. Annotation (c) Book News, Inc., Portland, OR (booknews.com)

The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch―under the leadership of author Rob Knapp―it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.

Srun shows how the psychology of luxury brands truly plays into high value customer motivations and unlocks the potential to understand their decision processes which are unlike that of any other customer.Selling to very wealthy, demanding customers – whether you’re selling luxury products or high value bespoke professional services – is a very different process to selling anything else to anyone else. Francis Srun has twenty years experience in the luxury industry, based in France, Switzerland, China and Hong Kong, most recently with Maison Boucheron. The first step is learning how to physically embody “Luxury”. You need to look, speak, and move “Luxury”. The true luxury attitude is not submissive nor is it hauteur – it is gentle, generous and simply, truly human. Success comes from not just being professional but from building a genuinely luxury relationship with clients. To do that you need to truly understand your client. High value customers today are younger, international in outlook and residence, and increasingly from Asia. Their buying motivation is always about self-affirmation and pleasure and never about money. The luxury customer’s decision process is unlike that of other customers. While emotion is important when selling anything to anyone – with luxury selling it is paramount. Srun shows how the psychology of Brand, Product, Place, Price and Time all play a role in customer’s motivations. Finally this book guides you step by step with concrete examples and useful techniques through the seven steps of luxury selling: be prepared to sell, welcome appropriately, listen genuinely, propose and present with style, meet objections with persuasion rather than refutation, conclude sharply and finally gain loyalty for a long term relationship.

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Srun shows how the psychology of luxury brands truly plays into high value customer motivations and unlocks the potential to understand their decision processes which are unlike that of any other customer.Selling to very wealthy, demanding customers – whether you’re selling luxury products or high value bespoke professional services – is a very different process to selling anything else to anyone else. Francis Srun has twenty years experience in the luxury industry, based in France, Switzerland, China and Hong Kong, most recently with Maison Boucheron. The first step is learning how to physically embody “Luxury”. You need to look, speak, and move “Luxury”. The true luxury attitude is not submissive nor is it hauteur – it is gentle, generous and simply, truly human. Success comes from not just being professional but from building a genuinely luxury relationship with clients. To do that you need to truly understand your client. High value customers today are younger, international in outlook and residence, and increasingly from Asia. Their buying motivation is always about self-affirmation and pleasure and never about money. The luxury customer’s decision process is unlike that of other customers. While emotion is important when selling anything to anyone – with luxury selling it is paramount. Srun shows how the psychology of Brand, Product, Place, Price and Time all play a role in customer’s motivations. Finally this book guides you step by step with concrete examples and useful techniques through the seven steps of luxury selling: be prepared to sell, welcome appropriately, listen genuinely, propose and present with style, meet objections with persuasion rather than refutation, conclude sharply and finally gain loyalty for a long term relationship.

If you have ever waded through a rambling case summary, a jargon-heavy program description, or a poorly organized training manual, you are aware of how important it is for human service agencies' written materials to be clear and concise. Whether in print or electronic format, most agencies must provide information to a variety of audiences. Ames and FitzGerald have developed a guide to help human service professionals clearly communicate valuable information to board members, funding sources, volunteers, and-perhaps most importantly-clients with limited literacy skills.The book highlights how readers can apply readability guidelines to improve all of the print and electronic materials agencies use to communicate with internal and external audiences. Whether creating a brochure, sending an email, writing a grant, or documenting case records, human service professionals can make their messages clear and understandable by following the guide's simple rules and practical suggestions.

If you have ever waded through a rambling case summary, a jargon-heavy program description, or a poorly organized training manual, you are aware of how important it is for human service agencies written materials to be clear and concise. Whether in print or electronic format, most agencies must provide information to a variety of audiences. Ames and FitzGerald have developed a guide to help human service professionals clearly communicate valuable information to board members, funding sources, volunteers, and perhaps most importantly clients with limited literacy skills.The book highlights how readers can apply readability guidelines to improve all of the print and electronic materials agencies use to communicate with internal and external audiences. Whether creating a brochure, sending an email, writing a grant, or documenting case records, human service professionals can make their messages clear and understandable by following the guide s simple rules and practical suggestions. Features: information about reading and comprehension; instructions for setting reading levels, using layout, and creating content that make print materials readable; before-and-after writing examples; exercises for practicing literacy skills and techniques.

Srun shows how the psychology of luxury brands truly plays into high value customer motivations and unlocks the potential to understand their decision processes which are unlike that of any other customer.Selling to very wealthy, demanding customers – whether you’re selling luxury products or high value bespoke professional services – is a very different process to selling anything else to anyone else. Francis Srun has twenty years experience in the luxury industry, based in France, Switzerland, China and Hong Kong, most recently with Maison Boucheron. The first step is learning how to physically embody “Luxury”. You need to look, speak, and move “Luxury”. The true luxury attitude is not submissive nor is it hauteur – it is gentle, generous and simply, truly human. Success comes from not just being professional but from building a genuinely luxury relationship with clients. To do that you need to truly understand your client. High value customers today are younger, international in outlook and residence, and increasingly from Asia. Their buying motivation is always about self-affirmation and pleasure and never about money. The luxury customer’s decision process is unlike that of other customers. While emotion is important when selling anything to anyone – with luxury selling it is paramount. Srun shows how the psychology of Brand, Product, Place, Price and Time all play a role in customer’s motivations. Finally this book guides you step by step with concrete examples and useful techniques through the seven steps of luxury selling: be prepared to sell, welcome appropriately, listen genuinely, propose and present with style, meet objections with persuasion rather than refutation, conclude sharply and finally gain loyalty for a long term relationship.

The real-world guide to selling your services and bringing in business How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the 'product,' you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job—not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or 'behind' when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do. You'll have to unlearn everything you know about sales, but then you'll learn new skills that will help you make connections, develop rapport, create interest, earn trust, and turn prospects into clients. Business development is critical to your personal success, and your skills in this area will dictate the course of your career. This invaluable guide gives you a set of real-world best practices that can help you become the rainmaker you want to be. Get the word out and make productive connections Drop the fear of self-promotion and advertise your accomplishments Earn potential clients' trust to build a lasting relationship Scrap the sales pitch in favor of honesty, positivity, and value Working in the consulting and professional services fields comes with difficulties not encountered by those who sell tangible products. Services are often under-valued, and become among the first things to go when budgets get tight. It is now harder than ever to sell professional services, so your game must be on-point if you hope to out-compete the field. How Clients Buy shows you how to level up and start winning the client list of your dreams.

This highly practical guide for both experienced and novice professionals and students reveals the steps involved in the crucial first meeting with a client. The authors approach the task of an initial interview by providing an overview of the therapeutic process and what to expect from clients. The book also explores the practical basics of therapy - counsellor-client roles, physical settings, communication dynamics, assessment and diagnosis, record-keeping, goals and contracts and trust-building. Individual chapters discuss specialist topics such as working with couples and families, the role of culture and ethnicity, when and how to refer clients with serious problems, and legal and ethical issues.

Before You See Your First Client begins where courses, workshops, training seminars, and textbooks leave off, providing a candid behind-the-scenes look at the fields of therapy, counseling and human services. In a reader-friendly and accessible style, Dr. Howard Rosenthal offers his readers 55 useful and practical ideas for the implementation, improvement, and expansion of one's mental health practice. Based on the author's own personal experiences, the book is written in an intimate and personal style to which inexperienced and beginning therapists can easily relate.

This Book Will Get You High Paying Clients for Life! If you've ever wanted to have clients who were totally awesome, who paid you a bunch of money (and were grateful to do so) then you've come to the right place. This book will reveal, THE SINGLE MOST POWERFUL PROCESS I have ever used for myself, and my clients. It will help you sell your high-end premium products and services to people who want to buy them. Even better, it's delivered in a simple step-by-step format for you to use immediately.This is book one in the series >>> Selling Services: How to sell anything to anybody, How to Negotiate and How to Get Clients for LifeYou'll notice this first book is short and sweet. I could have made it 10,000 pages, and given you 8,000 strategies and techniques and selling skills for you to master. Blah, blah, blah. NOT HERE. Instead, we're going to get down and dirty. I've cut out all the fluff and hype and typical BS, so that you can get results - fast.For over a decade, I’ve been training and consulting entrepreneurs around the world to RE-STRUCTURE their businesses so they can have the time and money freedom they deserve. The secret: HIGH PAYING CLIENTS.In this book you’ll learn: 1. Where to REALLY find high-paying clients (there’s a surprise here that will transform your business) 2. How to design your OFFERS so that they are attractive to high-end clients 3. A proven STEP-BY-STEP process to CLOSE these premium clients 4. How to OBLITERATE any limiting beliefs you have that are currently holding you back -- and so much more!Here's my promise to you: The clients you wish you had are actually out there right now... just wishing and hoping and praying that someone JUST LIKE YOU would please - for the love of all that is holy - help them. So let’s get started!

Unread book in perfect condition.

INCLUDES: Lash Lift with Keratin Treatment Valid for new clients and those who have not visited the salon in at least six months How to Redeem: After you receive your order confirmation email, well send you a voucher within 24 hours with your custom voucher code. To redeem, please contact eyeLure Boutique SoHo at (212) 226-2223 and book your appointment. Specify the package purchased and provide your voucher code. Present your printed or digital voucher at your visit. WHAT TO KNOW: Redeem by March 23, 2025 Location: eyeLure Boutique SoHo (580 Broadway #903, New York, NY 10012) Valid for new clients and those who have not visited the salon in at least six months Offer is final sale, non-refundable and non-transferable If additional lashes are needed or requested client must pay the surcharge for the additional service Appointments are required and subject to availability; please book in advance of desired date 24-hour cancellation policy applies or service will be forfeited Gratuity is not included; we recommend tipping on the full value of service(s) Tax is not included and will be charged upon redemption Vouchers cannot be combined for multiple services Voucher may not be combined with any other offer, promotion, coupon or discount or certificate and must be used in a single visit. Voucher is not valid for prior purchases, prior balances, or purchases of gift cards May be used to obtain the discount stated on the Voucher until March 23, 2025; after that time, and for a period of 5 years from the date of issue (or longer, if provided by law), the Voucher may be redeemed with the Vendor for the services stated on the Voucher equal to the value for which it was originally purchased

INCLUDES: Naturalash: 100 Lashes Total Valid for new clients and those who have not visited the salon in at least six months How to Redeem: After you receive your order confirmation email, well send you a voucher within 24 hours with your custom voucher code. To redeem, please contact eyeLure Boutique SoHo at (212) 226-2223 and book your appointment. Specify the package purchased and provide your voucher code. Present your printed or digital voucher at your visit. WHAT TO KNOW: Redeem by March 23, 2025 Location: eyeLure Boutique SoHo (580 Broadway #903, New York, NY 10012) Valid for new clients and those who have not visited the salon in at least six months Offer is final sale, non-refundable and non-transferable If additional lashes are needed or requested client must pay the surcharge for the additional service Appointments are required and subject to availability; please book in advance of desired date 24-hour cancellation policy applies or service will be forfeited Gratuity is not included; we recommend tipping on the full value of service(s) Tax is not included and will be charged upon redemption Vouchers cannot be combined for multiple services Voucher may not be combined with any other offer, promotion, coupon or discount or certificate and must be used in a single visit. Voucher is not valid for prior purchases, prior balances, or purchases of gift cards May be used to obtain the discount stated on the Voucher until March 23, 2025; after that time, and for a period of 5 years from the date of issue (or longer, if provided by law), the Voucher may be redeemed with the Vendor for the services stated on the Voucher equal to the value for which it was originally purchased

INCLUDES: Adorablelash: 180 Lashes Total Valid for new clients and those who have not visited the salon in at least six months How to Redeem: After you receive your order confirmation email, well send you a voucher within 24 hours with your custom voucher code. To redeem, please contact eyeLure Boutique SoHo at (212) 226-2223 and book your appointment. Specify the package purchased and provide your voucher code. Present your printed or digital voucher at your visit. WHAT TO KNOW: Redeem by March 23, 2025 Location: eyeLure Boutique SoHo (580 Broadway #903, New York, NY 10012) Valid for new clients and those who have not visited the salon in at least six months Offer is final sale, non-refundable and non-transferable If additional lashes are needed or requested client must pay the surcharge for the additional service Appointments are required and subject to availability; please book in advance of desired date 24-hour cancellation policy applies or service will be forfeited Gratuity is not included; we recommend tipping on the full value of service(s) Tax is not included and will be charged upon redemption Vouchers cannot be combined for multiple services Voucher may not be combined with any other offer, promotion, coupon or discount or certificate and must be used in a single visit. Voucher is not valid for prior purchases, prior balances, or purchases of gift cards May be used to obtain the discount stated on the Voucher until March 23, 2025; after that time, and for a period of 5 years from the date of issue (or longer, if provided by law), the Voucher may be redeemed with the Vendor for the services stated on the Voucher equal to the value for which it was originally purchased

Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Patient education guides in concise, outline format for nurses and/or care providers teaching clients. Photocopying of guides permitted. Wire-spiral binding. DNLM: Home Care Services.

Anthony is president of a training and communications consulting firm specializing in the financial services and insurance industries. He presents sales professionals with a training approach he developed in the mid-1990s, based on the principles of emotional intelligence. The text discusses the five steps of Anthony's ARROW Program awareness, restraint, resilience, others (empathy), and working with others (building rapport) and how to use the program to improve sales performance. Annotation (c) Book News, Inc., Portland, OR (booknews.com)